Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with an offer listed on igrowchicago.org? This page explains how to reach us and what we can (and can't) help with.
What we can help with
Online Casinos is an independent research and comparison resource covering online casinos available to players in the US. We're not a casino ourselves, so there are limits to what our team can resolve directly — but we welcome contact on a range of topics:
- Corrections or updates to bonus terms, ratings, or offer details you believe are outdated
- Feedback on our reviews, comparison tables, or editorial method
- Questions about how we assess licensing, RTP, withdrawal times, or payment methods
- General feedback on the site's content, accuracy, or usability
- Media or partnership enquiries related to our editorial coverage
What to contact the casino directly for instead
Because Online Casinos doesn't operate any casino, hold player funds, or process bets, some requests need to go straight to the operator rather than to us. If your query falls into one of these categories, the fastest route is the casino's own support team:
- Account access, login issues, or password resets on a casino site
- Deposits, withdrawals, pending payments, or verification (KYC) delays
- Bonus crediting, wagering progress, or a promotion that hasn't applied correctly
- Self-exclusion requests or closing an active casino account
- Disputes over game outcomes or account restrictions
Each licensed operator publishes its own support channels — usually live chat, email, or a help centre — on its own site. If you're unsure which casino to check, our individual write-ups link through to the operator directly.
Before you get in touch, a few things worth knowing
To help us respond usefully, it helps to know how our site works:
- We rate and compare, we don't process transactions. Any deposit, withdrawal, or bonus issue sits with the casino, not with us.
- Ratings reflect research, not guaranteed outcomes. Editorial scores are based on our review of licensing, terms, banking options, and game fairness — never on how much commission an operator pays. Commission never buys placement on our rankings.
- Bonus terms change. Wagering requirements, expiry dates, and maximum cashout limits are set by the operator and can be updated without notice. Always confirm current terms on the casino's own site before opting in.
- We link to informational pages, not gambling services. If your question is about limiting or pausing your own play, our Responsible Gambling page lists tools and support options rather than casino-specific settings.
Reporting a concern about a listed casino
If you believe one of the operators featured on this site — including Raging Bull, Ignition, Slots of Vegas, Ducky Luck, Slots and Casino, Card Crush, Zumba Cards, Casino Extreme, or Dream Royale — is misrepresenting a bonus, operating without appropriate licensing, or engaging in practices that look like a common casino scam, let us know what you've found. We review flagged issues and update our coverage where the evidence supports it. We can't intervene in individual account disputes, but pattern reports from readers do inform how we weigh an operator in future updates.
Questions about our site itself
For anything relating to how Online Casinos is run — our editorial approach, how we're funded, or who's behind the reviews — the About Us page covers our process and independence in more detail. Our full terms of use, including how content on this site should and shouldn't be relied upon, are set out in our Terms and Conditions.
A note on responsible gambling contact
If you or someone you know is struggling with gambling, please don't wait to reach out through general contact channels — go directly to a support service built for it. National organisations and state-level problem gambling helplines operate independently of any casino or comparison site and can offer confidential guidance, including on self-exclusion programmes and deposit or time limits. Our Responsible Gambling page lists where to find this support and how these tools typically work.
How to reach us
For everything else — corrections, feedback, editorial queries, or general comments on our coverage of US online casinos — use the contact details published elsewhere on igrowchicago.org. We read every message that comes in, though as an independent editorial team we can't guarantee a response time on every enquiry, and we're not able to advise on individual gambling decisions or disputes with a specific operator.